PAYMENT POLICY

 

Deposit:

A deposit of 50% of the total purchase price is required to secure the order of a wedding dress or other bridal items such as veil, jewellery or shoes. This deposit is necessary to initiate the production process, orders are not processed until the deposit is made. Please note that delays in paying your deposit at the recommended time could impact the timelines in which your gown will be ready.

 

Payment Schedule:

For off-the-rack purchases, full payment is required at the time of purchase. For custom orders, payments may be divided into instalments, with 50% due at the time of order placement and the remaining balance due upon receipt of the dress. The payment schedule will be communicated to the customer at the time of purchase.

 

Accepted Payment Methods:

We accept cash, card, mobile money and cheque payments. Please note that orders paid for with checks will be processed once the cheque has been processed by the Bank.

 

Returns and Exchanges:

Due to the custom nature of our products, returns and exchanges are limited. All sales are final. However, if alterations or modifications are required, we will work with you to ensure proper fit and satisfaction.

 

Late Payment Fees:

Payments not received by the specified due date may be subject to late payment fees. Late payment fees will be assessed at 10% of the outstanding balance per month until the payment is received.